The Ferns Medical Practice

Always caring!

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I would love for you to change telephone waiting music, which drives me! Makes me very agitated as I've heard repetition over yours. And a new system so the receptionists don't have to hear ring constantly. Thank you for your care. Sincerely.

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Written by a patient

First, I phoned the surgery to track down a lost prescription. This was at mid-day not at a peak time. I waited 20 minutes for the phone to be answered and when it was, the receptionist searched and said my prescription had been passed to the pharmacy. I phoned the pharmacy, they answered quickly, performed their searches and declared they hadn't received the prescription. I drove to the surgery as it would be quicker than phoning. Three receptionists were busy discussing their holiday bookings to the sounds of telephones ringing in the background. The receptionist confirmed that the prescription had been sent to the pharmacy, whilst breaking off to discuss her leave. At my persistence they checked the prescription box again and declared it had just arrived, dated 7 days previous. Good doctoring is being let down.

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The doctors and everyone else are extremely nice and I'm very happy with the experience. Nothing to improve. Thank you <3.

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Rating not given.

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Always very impressed with the care and support I receive at this surgery. Have always been treated with respect, care and compassion. Wonderful staff.

Recommend

Involvement

Cleanliness

Staff

Appointment